Report 2021-107 Recommendation 11 Responses
Report 2021-107: Department of Developmental Services: It Has Not Ensured That Regional Centers Have the Necessary Resources to Effectively Serve Californians With Intellectual and Developmental Disabilities (Release Date: June 2022)
Recommendation #11 To: Developmental Services, Department of
To ensure that regional centers provide statutorily required information to consumers about how to file a consumer rights complaint, DDS should, by January 2023, to determine whether regional centers are complying with state law, review all the written information that regional centers provide to consumers and the regional centers' procedures for providing this complaint process information to consumers.
1-Year Agency Response
On September 29, 2022, DDS issued guidance requiring each regional center to submit to DDS by December 31, 2022, written information they use to notify consumers and/or their authorized representatives about the W&I Code section 4731 complaint process, and the procedures utilized for providing that information. DDS received information and procedures from all regional centers.
- Completion Date: December 2022
- Response Date: June 2023
California State Auditor's Assessment of 1-Year Status: Pending
DDS did not provide documentation to support that it received and reviewed information and procedures from all regional centers as it claimed in its response. Until it does so, we will report this recommendation as not fully implemented.
- Auditee did not substantiate its claim of full implementation
6-Month Agency Response
DDS reviewed each regional center's website for information posted related to complaint processes. DDS will survey regional centers to determine how information is presented to individuals and families at the time of the IPP and collect any associated materials for review. DDS will evaluate each regional center's process, including any packets or information provided to individuals and families, to confirm the information is accurate and meets statutory requirements. DDS will provide technical assistance to regional centers as needed.
- Estimated Completion Date: January 31, 2023
- Response Date: December 2022
California State Auditor's Assessment of 6-Month Status: Pending
60-Day Agency Response
DDS is reviewing each regional center's website for information posted related to complaint processes. DDS will survey the regional centers to determine how information is presented to individuals and families at the time of the IPP and collect any associated materials for review. DDS will evaluate each regional center's process, including any packets or information provided to individuals and families, to confirm the information is accurate and meets statutory requirements. DDS will provide technical assistance to regional centers as needed.
- Estimated Completion Date: 1/31/2023
- Response Date: August 2022
California State Auditor's Assessment of 60-Day Status: Pending
All Recommendations in 2021-107
Agency responses received are posted verbatim.