Report 2019-111 Recommendation 10 Responses

Report 2019-111: Mobile Home Park Inspections: The Department of Housing and Community Development Must Improve Its Inspection Processes to Better Protect Park Residents (Release Date: July 2020)

Recommendation #10 To: Housing and Community Development, Department of

To ensure that complaints alleging potential health and safety violations are inspected in a timely manner, HCD should by September 2020 begin periodically monitoring its compliance with time requirements for conducting complaint inspections.

60-Day Agency Response

Staff Memo 2020-08 issued August 24, 2020 clarifies complaint inspection timeframes and establishes expectations for weekly monitoring of complaints to ensure compliance and resolution.

California State Auditor's Assessment of 60-Day Status: Fully Implemented

HCD also provided documentation to demonstrate that it has begun periodically monitoring compliance.

All Recommendations in 2019-111

Agency responses received are posted verbatim.