Report 2017-102 Recommendation 28 Responses

Report 2017-102: California Community Colleges: The Colleges Reviewed Are Not Adequately Monitoring Services for Technology Accessibility, and Districts and Colleges Should Formalize Procedures for Upgrading Technology (Release Date: December 2017)

Recommendation #28 To: Los Rios Community College District

To ensure that it fully implements its technology master plan, by June 2018, American River should establish an implementation plan with detailed steps for achieving the goals in its technology master plan that it has not yet accomplished. Further, it should develop an implementation plan in conjunction with the development of its future technology master plan.

Annual Follow-Up Agency Response From October 2023

As indicated in Recommendations 24 and 25, the District's ICT Plan and ARC's DE Plan lists goals and plans to increase remediation efforts across the District. The two plans serve as implementation plans for the District and for ARC as a college, with the intention of the plans to outline the training and support needed to accomplish its goals. Additionally, the two plans set forth designated actions along with timelines to ensure that its priorities regarding accessibilities are addressed and implemented within a timely manner (both plans are attached).

Page 40 of the ICT Plan and page 11 of ARC's DE Plan list specific tasks and targets, along with timelines on when remediation tasks would be performed.

California State Auditor's Assessment of Annual Follow-Up Status: Pending

As we describe on pages 32 to 35 of our report, American River lacked detailed steps to implement its technology master plan. Technology master plans identify technology goals and planned replacements and upgrades of infrastructure technology equipment at colleges. These plans identify what technology projects are important, provide a framework for implementing those projects, and articulate how the technology plan can support the strategic plan of the district and its colleges. The district's Information and Communication Technology Accessibility Program and American River's Distance Education Plan, referenced in the district's response to our recommendation, do not address the infrastructure technology equipment replacements and upgrades contained within the technology master plan.


Annual Follow-Up Agency Response From October 2022

As indicated in its response to Recommendation 25, the district's goals in its technology master plan changed as the district entered remote operations because of the COVID-19 pandemic. Accordingly, this recommendation has not been fully implemented but its technology plans will be re-evaluated as the district scales back on remote operations and fully integrates back to offering on-ground services.

A new technology master plan will take into consideration how the district operated remotely during the pandemic and how technology will play a role moving forward. A new implementation plan will be drafted with this in mind and will be shared as soon as reasonably possible.

California State Auditor's Assessment of Annual Follow-Up Status: Pending


Annual Follow-Up Agency Response From October 2019

The College is still working on this plan. It should be ready by December 2019.

California State Auditor's Assessment of Annual Follow-Up Status: Pending


Annual Follow-Up Agency Response From June 2019

The College is working on this implementation plan and schedule.

California State Auditor's Assessment of Annual Follow-Up Status: Pending


1-Year Agency Response

American River College remains on target for the June 2019 implementation plan/schedule.

California State Auditor's Assessment of 1-Year Status: Pending


6-Month Agency Response

American River College remains on target for the June 2019 implementation plan/schedule.

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

By June 2019, the College will develop an implementation plan/schedule for its current Technology Master Plan as well as incorporate said process into future technology master planning. That Process is not yet complete.

California State Auditor's Assessment of 60-Day Status: Pending


All Recommendations in 2017-102

Agency responses received are posted verbatim.