Report 2022-114 Recommendation 14 Responses

Report 2022-114: California Department of Technology: Weaknesses in Strategic Planning, Information Security, and Project Oversight Limit the State's Management of Information Technology (Release Date: April 2023)

Recommendation #14 To: Technology, California Department of

To improve the effectiveness of the PAL process at ensuring the success of projects, CDT should take the following actions:
Develop internal metrics that include information on each project's size, the timeliness with which a solution was procured, the length of time to complete each stage of PAL, the degree to which an implementation was successful, and the degree to which the project was completed on time and within budget. CDT should trend the results of these internal metrics over time and include them in its annual report to the Legislature.

6-Month Agency Response

CDT/OSPD has implemented tools and metrics to provide reporting on each project's size and the degree to which the project was completed on time and within budget and trend analysis. CDT/OSPD has piloted (currently in testing and data population) a searchable lessons-learned database to enable the State to evaluate the degree to which an IT project implementation is successful.

CDT/OSPD has also enhanced its tools to track and report on the length of time to complete each PAL stage including the timeliness with which a solution was procured. CDT OSPD continues to report on the degree to which a project is successful in the Final Independent Project Oversight Report (IPOR) and Post Implementation Evaluation Report (PIER).

Finally, CDT/OSPD continues to enhance tracking and reporting tools to provide project information on each project size (in cost), the length of time to complete each PAL stage, the degree to which a project was successful, and the degree to which a project was completed on time and within budget.

California State Auditor's Assessment of 6-Month Status: Pending

60-Day Agency Response

OSPD will develop PAL dashboard with pertinent metrics, which will be reviewed by CDT directorate and OSPD leadership bi-annually for process improvements.

CDT/OSPD has implemented tools and metrics to provide reporting on each project's size and the degree to which the project was completed on time and within budget and trend analysis. CDT/OSPD has implemented a searchable lessons-learned database to enable the State to evaluate how successful an IT project implementation is.

CDT/OSPD will continue developing metrics and tool enhancements to report on the timeliness with which a solution was procured, the time to complete each PAL stage and the degree to which implementation was successful.

CDT/OSPD's goal is to implement enhanced metrics and tools to provide information on each project's size, the timeliness with which a solution was procured, the length of time to complete each PAL stage, the degree to which implementation was successful, and the degree to which the project was completed on time and within budget; and Trend analysis and reporting of project success metrics over time in an annual report to the legislature.

California State Auditor's Assessment of 60-Day Status: Pending

All Recommendations in 2022-114

Agency responses received are posted verbatim.