Report 2021-107 Recommendation 12 Responses

Report 2021-107: Department of Developmental Services: It Has Not Ensured That Regional Centers Have the Necessary Resources to Effectively Serve Californians With Intellectual and Developmental Disabilities (Release Date: June 2022)

Recommendation #12 To: Developmental Services, Department of

To ensure that regional centers complete complaint investigations by the statutory deadline, DDS should issue guidance to the regional centers by September 2022 clarifying that state law does not allow extensions in complaint investigations.

6-Month Agency Response

DDS issued guidance to regional centers on September 29, 2022, reminding the regional centers that state law does not allow extensions to W&I Code section 4731 complaint investigations.

California State Auditor's Assessment of 6-Month Status: Fully Implemented

60-Day Agency Response

DDS is developing guidance reminding regional centers that W&I Code section 4731 consumer rights complaint investigations must be completed within 20 days and that statute does not permit extensions of investigations.

California State Auditor's Assessment of 60-Day Status: Pending

All Recommendations in 2021-107

Agency responses received are posted verbatim.