Report 2019-111 Recommendation 11 Responses

Report 2019-111: Mobile Home Park Inspections: The Department of Housing and Community Development Must Improve Its Inspection Processes to Better Protect Park Residents (Release Date: July 2020)

Recommendation #11 To: Housing and Community Development, Department of

To demonstrate that it is making reasonable efforts to consult with complainants before inspectors perform complaint inspections, HCD should by January 2021 develop procedures to require inspectors to document a reasonable number of attempts to contact complainants before conducting the inspection of the complaint.

6-Month Agency Response

Staff Memo 2020-15 issued December 8, 2020 clarifies procedural requirements for notifying complainants of the results of complaint investigations conducted within mobilehome and special occupancy parks under HCD jurisdiction and/or available options to seek other remedies if the complaint investigation does not reveal a violation of the Health and Safety Code or associated regulations.

California State Auditor's Assessment of 6-Month Status: Fully Implemented

60-Day Agency Response

HCD to develop procedures and release staff memo on reasonable efforts to consult complainants prior to complaint inspections.

California State Auditor's Assessment of 60-Day Status: Pending

All Recommendations in 2019-111

Agency responses received are posted verbatim.