Report 2018-122 Recommendation 4 Responses

Report 2018-122: Department of Health Care Services: It Has Not Ensured That Medi-Cal Beneficiaries in Some Rural Counties Have Reasonable Access to Care (Release Date: August 2019)

Recommendation #4 To: Health Care Services, Department of

To obtain assurance that health plans throughout the State exhaust all of their reasonable options to meet the access requirements before requesting alternative access standards, DHCS should immediately require health plans to report on their attempts to contract with providers when submitting their alternative access standard requests, including providing evidence of their efforts, such as the contact information for each provider with which they have attempted to contract.

60-Day Agency Response

DHCS is currently revising All Plan Letter (APL) 19-002 to require Managed Care Plans (MCP) to describe their contracting efforts as part of their AAS submission. MCPs must include their contracting efforts to support their AAS request, including the date(s) of contact. DHCS will also use a sampling methodology to validate the MCP's AAS request. The AAS validation has already been completed for the July 2019 annual network certification. In addition, APL 19-002 is also being revised to instruct MCPs to provide information regarding attempts to outreach to a minimum of two out-of-network providers when submitting AAS requests.

  • Estimated Completion Date: July 2020
  • Response Date: October 2019

California State Auditor's Assessment of 60-Day Status: Partially Implemented


All Recommendations in 2018-122

Agency responses received are posted verbatim.