Report 2017-102 All Recommendation Responses

Report 2017-102: California Community Colleges: The Colleges Reviewed Are Not Adequately Monitoring Services for Technology Accessibility, and Districts and Colleges Should Formalize Procedures for Upgrading Technology (Release Date: December 2017)

Recommendation #1 To: Community Colleges Chancellor's Office

To ensure that all community colleges are complying with timeliness requirements, by June 2018, the Chancellor's Office should establish guidance for the colleges on tracking and monitoring their effectiveness in responding to students' requests for instructional materials in alternate media in a timely manner. At a minimum, this guidance should provide direction to all community colleges on establishing a time-frame goal for completing students' requests. The guidance should also provide direction to colleges for establishing procedures to track and periodically monitor their performance in promptly responding to requests, identify reasons for delays in responding to requests, and take action as needed to improve their timeliness in completing future requests.

1-Year Agency Response

The Chancellor's Office has issued guidance to the community college system titled "Addendum to Guidelines for Producing Instructional and Other Printed Materials in Alternate Media for Persons with Disabilities". This guidance clarifies the timeliness of alternate media production, the student request process, and specifics on monitoring college performance related to this task.

  • Completion Date: June 2018
  • Response Date: June 2018

California State Auditor's Assessment of 1-Year Status: Fully Implemented


6-Month Agency Response

A thorough analysis of the issues has been conducted. During a meeting with all college disability directors on 2/28/18, the three colleges who participated in the audit shared their experiences and passed on the guidance that they received from the auditors to all colleges. Also during the meeting, focus groups were convened to discuss what current policies exist with regard to producing alternate media and tracking complaints. The Chancellor's Office staff circulated amongst all participants to gather first-hand the issues the colleges are dealing with.

In addition, a short-term workgroup on alternate media met 3/27 in Cerritos. The group includes accessibility experts, alternate media providers and program directors so that multiple points of view and expertise are incorporated into the development of the policies and guidance on producing and tracking requests for alternate media. The group started by compiling all of the relevant literature, current guidance, and pertinent court cases on the subject. Then existing procedures in use at the colleges were evaluated and compared against the recommendations of the CSA report. Also noted were current legal precedents as listed in a UC Berkeley settlement (University of California, Berkeley campus and Disability Rights Advocates, 2013) and a Cal State Fullerton case (Docket Number 09-03-2166 US Department of Education, Office for Civil Rights v. California State University, Fullerton). There was a second meeting April 16th to further establish the timeliness aspect of the guidance. May 1st another meeting took place to tackle the complaint provisions required to be in the guidance. The draft was finalized and presented to the DSPS Regional Coordinators for comments on May 22. This guidance is scheduled to send out to the field in June.

  • Completion Date: June 2018
  • Response Date: June 2018

California State Auditor's Assessment of 6-Month Status: Pending

At the time of its response, the Chancellor's Office indicates it expects to send out guidance to the colleges in June. See one-year response provided in late June 2018.


60-Day Agency Response

A thorough analysis of the issues has been conducted.

During a meeting with all college disability directors 2/28/18 the three colleges who participated in the audit will share their experiences and pass on the guidance that they received from the auditors.

Also during the meeting, focus groups will discuss what current policies exist with regard to producing alternate media and tracking complaints.

A short-term workgroup will convene to assist in the development of the guidance for the colleges so that they are consistent across the system and meet the objectives set forth by the auditors.

  • Estimated Completion Date: June 2018
  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Pending


Recommendation #2 To: Community Colleges Chancellor's Office

To ensure that community colleges promptly address any complaints they receive related to alternate media requests and web accessibility, by June 2018, the Chancellor's Office should provide guidance to the community colleges on developing procedures to track and periodically review complaints received related to accessibility services, and to address any accessibility complaints in a timely fashion.

1-Year Agency Response

The Chancellor's Office has issued guidance to the community college system titled "Addendum to Guidelines for Producing Instructional and Other Printed Materials in Alternate Media for Persons with Disabilities". This guidance clarifies the timeliness of alternate media production, the student request process, and specifics on monitoring college performance related to this task.

  • Completion Date: June 2018
  • Response Date: June 2018

California State Auditor's Assessment of 1-Year Status: Fully Implemented


6-Month Agency Response

A thorough analysis of the issues has been conducted. During a meeting with all college disability directors on 2/28/18, the three colleges who participated in the audit shared their experiences and passed on the guidance that they received from the auditors to all colleges. Also during the meeting, focus groups were convened to discuss what current policies exist with regard to producing alternate media and tracking complaints. The Chancellor's Office staff circulated amongst all participants to gather first-hand the issues the colleges are dealing with.

In addition, a short-term workgroup on alternate media met 3/27 in Cerritos. The group includes accessibility experts, alternate media providers and program directors so that multiple points of view and expertise are incorporated into the development of the policies and guidance on producing and tracking requests for alternate media. The group started by compiling all of the relevant literature, current guidance, and pertinent court cases on the subject. Then existing procedures in use at the colleges were evaluated and compared against the recommendations of the CSA report. Also noted were current legal precedents as listed in a UC Berkeley settlement (University of California, Berkeley campus and Disability Rights Advocates, 2013) and a Cal State Fullerton case (Docket Number 09-03-2166 US Department of Education, Office for Civil Rights v. California State University, Fullerton). There was a second meeting April 16th to further establish the timeliness aspect of the guidance. May 1st another meeting took place to tackle the complaint provisions required to be in the guidance. The draft was finalized and presented to the DSPS Regional Coordinators for comments on May 22. This guidance is scheduled to send out to the field in June.

  • Completion Date: June 2018
  • Response Date: June 2018

California State Auditor's Assessment of 6-Month Status: Pending

At the time of its response, the Chancellor's Office indicates it expects to send out guidance to the colleges in June. See one-year response in late June 2018.


60-Day Agency Response

A thorough analysis of the issues has been conducted.

During a meeting with all college disability directors 2/28/18 the three colleges who participated in the audit will share their experiences and pass on the guidance that they received from the auditors.

Also during the meeting, focus groups will discuss what current policies exist with regard to producing alternate media and tracking complaints.

A short-term workgroup will convene to assist in the development of the guidance for the colleges so that they are consistent across the system and meet the objectives set forth by the auditors.

  • Estimated Completion Date: June 2018
  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Pending


Recommendation #3 To: Community Colleges Chancellor's Office

To comply with statutory reporting requirements on its efforts to serve students with disabilities, by June 2018, the Chancellor's Office should establish and report on a system for evaluating state-funded programs and services for disabled students, including its gathering of outcome data, staff and student perceptions of program effectiveness, and data on the implementation of the program.

Annual Follow-Up Agency Response From December 2018

The Chancellor's Office has established a system for evaluating state-funded programs and services for disabled students. The "CCCCO DSPS Program Plan" establishes a survey that collects implementation and outcome data as well as faculty and staff perceptions of program effectiveness. This evaluation process was presented to the community college system at our annual conference, California Association for Post-secondary Education and Disability (CAPED) October 18-22.

The plan includes the following Each college will be required to complete the staff and student survey every two years and the entire evaluation plan will be completed for each college every five years as required by Section 67312. This will become the basis for the biennial legislative report.

After all initial survey data is received in June 2019, a group of experienced practitioners will review the reports and calibrate the results using a uniform scale. Those colleges that fall significantly below the mean will be identified for follow-up by means of counseling or direct on-site technical assistance as the circumstances warrant. Districts/colleges not selected for follow-up assistance will be deemed to have successfully completed the evaluation process for the current cycle. A summary of the data will be incorporated into the 2020 legislative report.

  • Completion Date: October 2018

California State Auditor's Assessment of Annual Follow-Up Status: Partially Implemented

The Chancellor's Office has not yet fully implemented this recommendation. As it indicates in its response, the Chancellor's Office expects to receive initial survey data from the districts in June 2019, and further expects to report on that data to the Legislature in 2020.


1-Year Agency Response

The Chancellor's Office has established a system for evaluating state-funded programs and services for disabled students. The "CCCCO DSPS Program Plan" establishes a survey that collects implementation and outcome data as well as faculty and staff perceptions of program effectiveness. This evaluation process will be presented to the community college system at our annual conference, California Association for Post-secondary Education and Disability (CAPED) October 18-22.

  • Completion Date: June 2018
  • Response Date: June 2018

California State Auditor's Assessment of 1-Year Status: Partially Implemented

The DSPS Program Plan provided to us by the Chancellor's Office shows the survey that the Chancellor's Office proposes to use to collect data on program effectiveness. However, the program plan does not address how it plans to report on the data it collects, as we recommended it should do.

  • Auditee did not substantiate its claim of full implementation
  • Auditee did not address all aspects of the recommendation

6-Month Agency Response

A thorough analysis of the issues has been conducted. During a meeting with all college disability directors 2/28/18 the three colleges who participated in the audit shared their experiences and passed on the guidance that they received from the auditors to all colleges. Also during the meeting, focus groups were convened to discuss what current policies exist with regard to producing alternate media and tracking complaints. The Chancellor's Office staff circulated amongst all participants to gather first-hand the issues the colleges are dealing with. In addition:

- The plan to evaluate state-funded programs and services for disabled students is in progress. The findings from the meeting 2/28/18 were summarized and will be included in the next biennial report to capture staff perceptions of the program. We discovered that the majority of our colleges have an annual student survey so we will collect the student perceptions of the program that way.

- A survey used to gather data on what the colleges are already reporting on and the cycle of each college's reaccreditation visit, will form the basis of the plan that each college will follow to contribute to future biennial program reports.

- A task force was chosen to piece together the components being measured into a cohesive, sustainable plan that each college can execute regardless of fluctuations in funding. This task force met May 4th in Sacramento. The group consists of practitioners who have a research background as well as a student with disabilities. It also demonstrates a cross-section of colleges from the small, single college districts to large multiple college districts. There was a follow up meeting May 18th where the group discussed the options for program evaluation. The next meeting is June 6th where it is expected that a complete draft will be proposed. The final meeting is June 15th which will include the plan on how to disseminate the guidance to the field.

  • Estimated Completion Date: June 30, 2018
  • Response Date: June 2018

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

A thorough analysis of the issues has been conducted.

During a meeting with all college disability directors 2/28/18 the three colleges who participated in the audit will share their experiences and pass on the guidance that they received from the auditors.

A plan to evaluate state-funded programs and services for disabled students is underway. The findings from the meeting 2/28/18 will help inform the data gathering.

  • Estimated Completion Date: June 2018
  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Pending


Recommendation #4 To: Community Colleges Chancellor's Office

To ensure that students with disabilities have equal access to instructional materials, by June 2018, the Chancellor's Office should develop guidance for the community colleges on periodically monitoring the accessibility of instructional materials and on providing training to all instructors in making their materials accessible to students with disabilities.

1-Year Agency Response

On June 19, 2018, Chancellor Eloy Oakley provided guidance to the community college system emphasizing the importance of meeting institutional accessibility obligations and announced the new Information and Communication Technology and Instructional Material Accessibility Standard. The Standard reinforces the requirement that colleges within the system create, purchase, and utilize instructional materials that comply with the accessibility requirements of Section 508 of the Federal Rehabilitation Act of 1973, in accordance with California Government Code sections 7405, 11135, and 11546.7. The Chancellor's guidance also included information on additional resources available on the Professional Learning Network at: http://prolearningnetwork.cccco.edu/ask/topic/accessibility.

  • Completion Date: June 2018
  • Response Date: June 2018

California State Auditor's Assessment of 1-Year Status: Pending

Chancellor Oloy Oakley's email to the district administrators indicated that the Chancellor's Office had developed new standards, which identify district and Chancellor's Office responsibilities for implementing these standards. Among the Chancellor's Office's responsibilities are providing guidance for the community colleges on developing guidance and coordinating any system-wide activities. However, the Chancellor's Office did not provide us with any guidance it had provided to the community colleges related to periodically monitoring the accessibility of instructional materials, or on providing training to all instructors in making their materials accessible to students with disabilities, as we recommended.

  • Auditee did not substantiate its claim of full implementation
  • Auditee did not address all aspects of the recommendation

6-Month Agency Response

Ensuring all students with disabilities have equal access to instructional materials is a top priority for the Chancellor's Office. As such, the CO has constituted an Accessibility Standard Working Group (ASWG) comprised of representative stakeholders from across the system and charged with developing standards, developing resources, and providing guidance for the CCC system. In the Spring of 2018, the ASWG developed a draft Information and Communication Technology and Instructional Material Accessibility Standard. The Standard clearly states that the CO and CCC will comply with the accessibility requirements of CA Government Code section 7405, Government Code section 11135, Government Code section 11546.7 and Section 508 of the Federal Rehabilitation Act of 1973. The ASWG is currently developing resources, instructional materials and guidance to assist colleges in complying with the standard. The Standard will be disseminated to the system from Chancellor Eloy Ortiz-Oakley by June 30, 2018.

  • Estimated Completion Date: June 30, 2018
  • Response Date: June 2018

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

On January 24, 2018, the Chancellor's Office conducted an online training webinar for college faculty, administrators, and staff that included a three-hour Instructional Materials Accessibility Track with three one-hour workshops in the following areas: Accessibility in Distance Education, Bringing our "A" Game: Lessons Learned in the Pursuit of Accessibility, and Universal Design Online Content Inspection Tool: UDOIT. There were 87, 105, and 107 participants respectively in the 3 workshops. The total headcount for the three workshops was 299 participants.

At its January 31, 2018, meeting the Distance Education and Educational Technology Advisory Committee (DEETAC) discussed updating and revising the distance education guidelines related to the accessibility of instructional materials for colleges. The DEETAC discussed how it would contribute to the distribution of guidelines when completed. Distribution plans include conducting an online webinar that is recorded and archived for later viewing for participants unable to attend in person. The guidelines will be posted to the Chancellor's Office web page in several locations. Chancellor's Office staff will also conduct live presentations of the guidelines at various conferences throughout the year. Information regarding the instructional materials accessibility guidelines will also be included in an addendum to the sixth Edition of the "Program and Course Approval Handbook" which provides guidance to colleges in the development and submission of courses and programs to the Chancellor's Office for review and approval.

  • Estimated Completion Date: June 2018
  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Pending


Recommendation #5 To: Community Colleges Chancellor's Office

To ensure that community colleges' websites comply with accessibility guidelines, by September 2018, the Chancellor's Office should provide guidance to colleges on establishing policies and procedures to monitor the accessibility of their websites. Additionally, by September 2018, the Chancellor's Office should provide guidance on best practices for colleges to use in preventing their websites from containing inaccessible information.

1-Year Agency Response

The California Community Colleges Technology Center has developed a CCC Accessibility Center that houses tools designed to support testing and evaluation of websites for accessibility issues and promotes compliance with Accessibility Standards. The Accessibility Center is working to increase adoption of the CCC Accessibility Standard and expand the usage of accessibility tools by the colleges. Additionally, a library of training materials is being developed to assist in scaling accessibility education across the system. A new training and monitoring program is also being developed that will teach college IT staff how to best perform self assessments in accessibility. The CCC IT Accessibility Workshop is scheduled for the system on January 8, 2019, which includes a featured session for 'Scanning & Monitoring Websites for Accessibility.'

  • Estimated Completion Date: January 2019
  • Response Date: December 2018

California State Auditor's Assessment of 1-Year Status: Pending


6-Month Agency Response

the CO has constituted an Accessibility Standard Working Group (ASWG) comprised of representative stakeholders from across the system and charged with developing standards, developing resources, and providing guidance for the CCC system. Within the 18/19 school year, the ASWG will be in the process of creating guidance for colleges on establishing policies and procedures to monitor the accessibility of their websites. The ASWG has aggregated resources internal and external to the CCC system and developed guidance for faculty to develop and/or select instructional materials that are accessible to all their students.

  • Estimated Completion Date: September 2018
  • Response Date: June 2018

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

The Butte Community College District's Technology Center has an Accessibility Team responsible for managing website accessibility resources.

Guidance in this area is currently under development.

  • Estimated Completion Date: September 2018
  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Pending


Recommendation #6 To: Community Colleges Chancellor's Office

To assist all community college districts and colleges in ensuring that they have consistent, transparent, and continuous implementation of their processes for upgrading and replacing IT equipment, by September 2018, the Chancellor's Office should issue guidance to the districts and community colleges on establishing written procedures for those processes.

1-Year Agency Response

The Board of Governors for the California Community Colleges Chancellor's Office allocates state funding and provides leadership and technical assistance to the 73 districts in the system. The districts, in turn, provide leadership to the 115 colleges and are responsible for establishing policies and procedures for the upgrading and replacing of IT equipment.

The Chancellor's Office constituted an Accessibility Standard Working Group (ASWG) comprised of representative stakeholders from across the system and charged with developing standards, developing resources, and providing guidance for the CCC system.

In response to the request for Chancellor's Office guidance to be issued to the districts and community colleges, the Chancellor's Office requested the ASWG to develop guidance policies for an Information and Communication Technology and Instructional Material Accessibility Standard. This standard provides recommendations. Information and Communication Technology (ICT) encompasses electronic and information technology as well as telecommunications products. ICT products include computers, information kiosks, telecommunications equipment, multifunction office machines, software, websites, and electronic documents. The standard serves as the Chancellor's Office guidance to the districts.

The Chancellor's Office expects all California Community Colleges to comply with state and federal law and the ASWG provides a framework and reference as a guide to compliance.

  • Completion Date: September 2018
  • Response Date: September 2018

California State Auditor's Assessment of 1-Year Status: Pending

Our review of the standards provided by the Chancellor's Office did not identify guidance to the districts for establishing written procedures, as we recommended. When we followed up on our concern, the Chancellor's Office indicated it would address this point in its one-year response.

  • Auditee did not address all aspects of the recommendation

6-Month Agency Response

The Chancellor's Office is developing guidance to the districts and community colleges on establishing written procedures for those processes.

  • Estimated Completion Date: September 2018
  • Response Date: June 2018

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

A proposal is under development to bring before the Board of Governors to adopt the following STANDARDS, EVALUATION CRITERIA, and BEST PRACTICES from the Telecommunications and Technology Advisory Committee (TTAC) and Systemwide Architecture Committee (SAC). These include the following:

- Evaluation Criteria

o Feasibility Study

o Suitability for systemwide deployment

o Life cycle plan for components

o Goals versus functionality

o Adherence to published standards

o Exposure to risk

o Outsourcing

o Funding and resource support

- Standards

o A technology feasibility study must be conducted before significant project funds are committed.

o Data transfer

o System (Application, Hardware, Network Operating Systems, etc.)

o End user compatibility

o Databases and DBMS

o Query and Report Writing Tools

o Security

o System configuration and operating procedures

o Vendor provided systems and components

o Deviations

- Best Practices

o Components should be chosen which have a significant market share within industry and / or the community college system.

o Components should be available and supportable in the Community College System

o Components should be chosen in which the vendor has implemented an active product improvement program

o Project managers should solicit broad based input

o Components should be chosen that are not at the end of their natural life cycle

- Recommended Tools

o Databases

o Server Operating Systems

o Web Servers

o Report Writers / environments

o Programming Languages

o Programming Environments

o Web Development Tools

o Middleware

o Office Applications

o ADA Evaluations

  • Estimated Completion Date: September 2018
  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Pending


Recommendation #7 To: Community Colleges Chancellor's Office

To assist all community colleges in increasing transparency of their shared governance decision-making processes, by September 2018, the Chancellor's Office should issue guidance to the community colleges on establishing procedures to document the attendees, input received, and agreements reached during department meetings, including those to consider technology equipment requests.

1-Year Agency Response

see response provided June 2018.

  • Response Date: December 2018

California State Auditor's Assessment of 1-Year Status: Will Not Implement

As we previously stated in our response to the Chancellor's Office response from June 2018: We did not recommend that the Chancellor's Office dictate details of the local shared governance policies and procedures as the Chancellor's Office response states. Instead, our recommendation is for the Chancellor's Office to issue guidance to the community colleges on establishing procedures to document the attendees, input received, and agreements reached during department meetings, including those to consider technology equipment requests. We believe the guidance is important; as we state on page 39 of our report, because the community colleges have not established procedures for instructional department staff to follow to consistently document the input received, the colleges cannot always demonstrate to stakeholders that their processes are transparent. We therefore stand behind our recommendation.


6-Month Agency Response

The Board of Governors has established, by legislation, minimum standards for local shared-governance decision making processes consistent with Education Code Section 70901(b)(1)(E). The practical details of local shared governance processes, including procedures to document attendee input and agreements reached at department meetings, are a matter of local authority and control in the community college system. It would not be appropriate or practicable for the Chancellor's Office to dictate the details of the local shared governance policies and procedures. Accordingly, the Chancellor's Office declines the invitation to issue general guidance to the community colleges on the transparency of local shared governance decision-making processes.

  • Response Date: June 2018

California State Auditor's Assessment of 6-Month Status: Will Not Implement

We did not recommend that the Chancellor's Office dictate details of the local shared governance policies and procedures as the Chancellor's Office response states. Instead, our recommendation is for the Chancellor's Office to issue guidance to the community colleges on establishing procedures to document the attendees, input received, and agreements reached during department meetings, including those to consider technology equipment requests. We believe the guidance is important; as we state on page 39 of our report, because the community colleges have not established procedures for instructional department staff to follow to consistently document the input received, the colleges cannot always demonstrate to stakeholders that their processes are transparent. We therefore stand behind our recommendation.


60-Day Agency Response

To implement this recommendation the Chancellor's Office will consider engaging an ad hoc workgroup comprised of Consultation Council members to develop a set of guidelines that would be adopted by the Board of Governors and distributed to colleges. These guidelines would explained in a series of webinars and conference presentations as well as being posted on the Chancellor's Office website. This recommendation needs to be vetted in the Chancellor's Cabinet and implemented at the executive level.

  • Estimated Completion Date: September 2018
  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Pending


Recommendation #8 To: Cerritos Community College District

To ensure that it is fulfilling requests for alternate media services from students with disabilities in a timely manner, by June 2018, Cerritos should establish procedures for monitoring its timeliness in responding to such requests so that it can periodically review its performance in completing the requests. Specifically, Cerritos should record and track sufficient information to be able to review how long it takes to complete requests. Additionally, Cerritos should calculate the number of days it takes to complete requests, and periodically evaluate its performance against its time-frame goals.

6-Month Agency Response

Cerritos College has drafted standard operating procedures to ensure equal access to instructional materials for qualified students with disabilities. The procedures include college catalogs, course schedules, textbooks and other printed course materials in alternate formats. The Universal Access Taskforce is reviewing the alternate media procedures for finalization. The Taskforce has also drafted an Equally Effective Alternative Access Plan which will ensure compliance with the California Government Code Section 11135 and Section 508. A copy of the procedure and plan will be provided.

  • Estimated Completion Date: June 30, 2018
  • Response Date: June 2018

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

Meetings are begun to discuss the DSPS internal processes, and tools that we will use to develop and track timely delivery of alternate media. The Universal Access Task Force is meeting February 2, 2018 to develop a plan for implementation.

  • Estimated Completion Date: June 30, 2018
  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Pending


Recommendation #9 To: Cerritos Community College District

To ensure that it promptly addresses any complaints it receives related to web accessibility and alternate media requests, by June 2018, Cerritos should establish procedures for tracking and reviewing complaints received related to accessibility and addressing complaints in a timely fashion.

6-Month Agency Response

The Office of Public Affairs developed and implemented an operating procedure that maintains an accessible website for all users. The procedure ensures a web presence that is accessible, Cerritos College adheres to Web Content Accessibility Guidelines (WCAG) 2.0 level AA and Section 508 of the U.S. Rehabilitation Act. A copy of the procedure will be provided.

  • Completion Date: June 2018
  • Response Date: June 2018

California State Auditor's Assessment of 6-Month Status: Pending

Cerritos indicated it would provide documentation to support its response to this recommendation with its one-year response. We will evaluate the status of its implementation at that time.

  • Auditee did not substantiate its claim of full implementation

60-Day Agency Response

Cerritos is working on expanding existing student conduct, grievance, concern, or Title IX report submission and case management SaaS, Maxient, to include a category or categories for web accessibility- and alternate media request-related complaints. Cerritos is currently updating its website which will provide better web accessibility monitoring.

  • Estimated Completion Date: June 30, 2018
  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Pending


Recommendation #10 To: Cerritos Community College District

To ensure that students with disabilities have equal access to instructional materials, by June 2018, Cerritos should develop procedures to monitor and periodically review the accessibility of instructional materials. For example, Cerritos could develop an accessibility checklist for instructors to complete when developing or selecting instructional materials, from which the college could periodically review a sample of course content to ensure that instructors completed the checklist and that the instructional materials comply with accessibility standards.

1-Year Agency Response

Cerritos College and Faculty Senate developed professional learning opportunities to all faculty while also providing a comprehensive information location of faculty resources through the Teaching Excellence (CTX) program. CTX is operated through Faculty Senate to provide new and current employees training on universal access.

CTX has provided trainings to faculty regarding related areas such as accessibility, ensuring instructional materials are accessible and video captioning. See supporting documents.

  • Completion Date: November 2018
  • Response Date: December 2018

California State Auditor's Assessment of 1-Year Status: No Action Taken

Cerritos' one-year response does not address developing procedures to monitor and periodically review the accessibility of instructional materials. In its six-month response, the college indicated that it was working with the Faculty Senate on developing procedures to monitor and periodically review these materials. However, this response indicates the development of learning opportunities for faculty and for training, but does not include developing procedures to monitor and periodically review the accessibility of instructional materials as we recommended.

  • Auditee did not substantiate its claim of full implementation
  • Auditee did not address all aspects of the recommendation

6-Month Agency Response

Cerritos College has been working with the Faculty Senate on developing procedures to monitor and periodically review the accessibility of instructional materials. No plan has been developed at this time.

  • Estimated Completion Date: December 31, 2018
  • Response Date: June 2018

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

Meeting have begun to discuss the need for accessible instructional materials. No plan has been developed at this time.

  • Estimated Completion Date: June 30, 2018
  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Pending


Recommendation #11 To: Cerritos Community College District

To ensure that all instructors are aware of the accessibility standards for instructional materials, Cerritos should include in its next collective bargaining negotiations a requirement for instructors to periodically attend accessibility trainings.

6-Month Agency Response

Cerritos College has met with representatives of the College's constituent groups and Faculty Senate to provide new and current employees training on universal access.

Cerritos College continues to work with the Universal Access Task Force to make available tools, tips, tutorials, and guidelines to all employees to ensure that accessibility is considered at the time of adoption of instructional materials and purchase of information technology products.

  • Estimated Completion Date: December 31, 2018
  • Response Date: June 2018

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

Cerritos College has met with representatives of the College's constituent groups to provide new and current employees training on universal access. This includes, but is not limited to awareness of Board Policy and Administrative Procedure 3411, embedded training during the onboarding process and periodically offer universal access training for flex credit. Cerritos College is working with the Universal Access Task Force to make available tools, tips, tutorials, and guidelines to all employees to ensure that accessibility is considered at the time of adoption of instructional materials and purchase of information technology products.

However, it is unrealistic to include this in a collective bargaining agreement without negatively impacting the general operations budget.

  • Estimated Completion Date: June 30, 2018
  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Pending

We appreciate the efforts that Cerritos is taking to address our recommendation and look forward to reviewing documentation of its efforts in June 2018. However, as we state on page 23 of our report, without requiring faculty to attend accessibility training, colleges cannot ensure that faculty are aware of their responsibility to comply with accessibility requirements for the instructional materials they use. Therefore, we stand by our recommendation that Cerritos should include in its next collective bargaining negotiations a requirement for instructors to periodically attend accessibility trainings.


Recommendation #12 To: Cerritos Community College District

To ensure the consistent, transparent, and continuous implementation of processes for technology equipment upgrades and replacements, by June 2018, Cerritos should establish written procedures for those processes.

6-Month Agency Response

Cerritos College has developed a technology equipment replacement plan which includes written procedures that include equipment within the data center and classroom technology equipment. Cerritos College has also created a technology equipment database of equipment within the data center and other areas throughout the campus. A copy of the written procedure and database will be provided.

  • Completion Date: June 2018
  • Response Date: June 2018

California State Auditor's Assessment of 6-Month Status: Pending

Cerritos indicated it would provide documentation to support its response to this recommendation with its one-year response. We will evaluate the status of its implementation at that time.

  • Auditee did not substantiate its claim of full implementation

60-Day Agency Response

Cerritos College is working on updating and revising its current technology equipment replacement plan to include written procedures and expand the plan to include equipment within the data center and classroom technology equipment.

  • Estimated Completion Date: June 30, 2018
  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Pending


Recommendation #13 To: Cerritos Community College District

To ensure that its technology master plan supports the strategic goals of the district, Cerritos should update its master plan by June 2018, and should ensure that the plan includes detailed steps to accomplish its goals.

1-Year Agency Response

Cerritos College is under contract and currently working on updating the Facilities Master Plan and Technology Master Plan that will integrate into the Educational Master Plan. As noted in the master plan timeline which I have will include as supporting documentation, the master plan is to be completed by the end of the 2018-19 academic term May 2019.

  • Estimated Completion Date: December 31, 2018
  • Response Date: December 2018

California State Auditor's Assessment of 1-Year Status: Pending


6-Month Agency Response

Cerritos College issued a Request for Qualifications (RFQ) to update the Facilities Master Plan and Technology Master Plan that will integrate into the Educational Master Plan. The RFQ responses were due May 22, 2018. Currently the committee is reviewing the proposals for interview and recommendation for approval to the Board of Trustees by July 2018. The master plans will take approximately 3 - 6 months to complete.

  • Estimated Completion Date: December 31, 2018
  • Response Date: June 2018

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

Cerritos College is finalizing its request for qualifications (RFQ) in order to update both its Facilities Master Plan and Technology Master with the hopes of integrating both of these plans. The goal is to have the RFQ released in February 2018.

  • Estimated Completion Date: December 31, 2018
  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Pending


Recommendation #14 To: Cerritos Community College District

To increase the transparency of its annual review process, by June 2018, Cerritos should establish procedures requiring its departments to document attendees, input received, and agreements reached during meetings to consider instructional technology equipment requests.

6-Month Agency Response

The annual planning process for 2018-19 is complete. The planning process is well defined starting with department chairs filling out annual Unit Plans. These plans are completed in Program Review Plus, locally developed software. Unit plans are developed by first reviewing program review evidence/data in order to identify Strengths, Weaknesses, Opportunities, or Threats (SWOT). After the department completes the SWOT analysis, the unit sets goals. Activities are then determined by the department to accomplish the goals, which may require resources for personnel, software, equipment, etc. Department meeting minutes will be provided to the division office documenting these discussions. The next several steps in the resource allocation process reinforce the importance of dialogue in decision-making processes at Cerritos College.

Supporting documentation will be submitted.

  • Completion Date: March 2018
  • Response Date: June 2018

California State Auditor's Assessment of 6-Month Status: Pending

Cerritos indicated it would provide documentation to support its response to this recommendation with its one-year response. We will evaluate the status of its implementation at that time.

  • Auditee did not substantiate its claim of full implementation

60-Day Agency Response

The annual planning process is well defined starting with department chairs filling out annual Unit Plans. These plans are completed in Program Review Plus, locally developed software. Unit plans are developed by first reviewing program review evidence/data in order to identify Strengths, Weaknesses, Opportunities, or Threats (SWOT). After the department completes the SWOT analysis, the unit sets goals. Activities are then determined by the department to accomplish the goals, which may require resources for personnel, software, equipment, etc. Department meeting minutes will be provided to the division office documenting these discussions. The next several steps in the resource allocation process reinforce the importance of dialogue in decision-making processes at Cerritos College.

Supporting documentation will be submitted to better show this process by June 30, 2018.

  • Estimated Completion Date: June 30, 2018
  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Pending


Recommendation #15 To: Foothill-De Anza Community College District

To ensure that it is fulfilling requests for alternate media services from students with disabilities in a timely manner, by June 2018, De Anza should establish procedures for monitoring its timeliness in responding to such requests so that it can periodically review its performance in completing the requests. Specifically, it should record and track sufficient information to be able to review how long it takes to complete requests. Additionally, De Anza should calculate the number of days it takes to complete requests, and periodically evaluate its performance against its time-frame goals. Further, to evaluate its performance, De Anza should establish a time-frame goal for completing alternate media requests.

6-Month Agency Response

The DSPS Division has established a procedure for monitoring the timeliness in responding to DSS student requests for alternate media. The Alternate Media Specialist uses Clockwork to track all alternate media requests that includes how the duration between the initial request and completion of the request. Periodically, the DSPS Supervisor meets with the Alternate Media Specialist to evaluate the performance against the time frame goal for completing alternate media requests.This started in September of 2017 and has continued to the present day.

  • Completion Date: September 2017
  • Response Date: August 2018

California State Auditor's Assessment of 6-Month Status: Pending

De Anza did not provide documentation to support its assertion of full implementation of this recommendation.

  • Auditee did not substantiate its claim of full implementation

Recommendation #16 To: Foothill-De Anza Community College District

To ensure that it promptly addresses any complaints it receives related to web accessibility and alternate media requests, De Anza should follow its new procedures for tracking and reviewing complaints related to accessibility.

Recommendation #17 To: Foothill-De Anza Community College District

To ensure that students with disabilities have equal access to instructional materials, by June 2018, De Anza should develop procedures to monitor and periodically review the accessibility of instructional materials. For example, De Anza could develop an accessibility checklist for instructors to complete when developing or selecting instructional materials, from which the college could periodically review a sample of course content to ensure that instructors completed the checklist and that the instructional materials comply with accessibility standards.

6-Month Agency Response

De Anza College has adapted the Online Course Accessibility Checklist which has been used this past year on a voluntary, peer review basis when faculty seek compensation for transitioning an online or hybrid course to the new course management system. In Fall 2018, the Online Education Faculty Coordinator will work with selected shared governance groups to agendize the draft of the Accessibility Checklist and accompanying procedure for reviewing a random sample of online course content for accessibility. Once input is considered and the final version is complete, the process and Accessibility Checklist will be posted on the Online Education Center website and the procedure will be implemented.

  • Completion Date: August 2018
  • Response Date: July 2018

California State Auditor's Assessment of 6-Month Status: Pending

De Anza did not provide documentation to support its assertion of full implementation of this recommendation.

  • Auditee did not substantiate its claim of full implementation

Recommendation #18 To: Foothill-De Anza Community College District

To ensure that its website complies with accessibility standards, by June 2018, De Anza should develop procedures to monitor website accessibility and incorporate steps to prevent instructors from publishing inaccessible content on the college's website. These procedures should include a tracking mechanism to demonstrate how many accessibility errors the college identifies and how long it takes to fix those errors.

60-Day Agency Response

While accessibility measures were in place prior to the audit, the De Anza College website is now more systematically assessed, with the process, results and follow-up formally recorded for regular review and analysis.

The website undergoes an automated, monthly accessibility scan using a quality validation tool engineered specifically for large websites, with a second tool readily available as required. The reports are generated, captured and reviewed by the senior web coordinator, who follows up with all appropriate actions and records them in an ongoing, cumulative spreadsheet. Any notification to the web team about an accessibility issue would similarly be noted and promptly attended to, with follow-up recorded. Web accessibility requirements are presented in all trainings on the content management system (CMS), which more than 150 faculty and staff members have taken to date. The CMS setup for the college's new website, launched May 1, permits publication of webpage content -- developed by hundreds of decentralized users -- only if it is free of accessibility errors.

  • Completion Date: May 2018
  • Response Date: August 2018

California State Auditor's Assessment of 60-Day Status: Pending

De Anza did not provide documentation to support its assertion of full implementation of this recommendation.

  • Auditee did not substantiate its claim of full implementation

Recommendation #19 To: Foothill-De Anza Community College District

To ensure that all instructors are aware of the accessibility standards for instructional materials, De Anza should include in its next collective bargaining negotiations a requirement for instructors to periodically attend accessibility trainings.

6-Month Agency Response

The FHDA Community College District, comprised of both De Anza College and Foothill College, and Faculty Association will discuss the requirement set forth in the recommendation during the active negotiations period.

  • Estimated Completion Date: January 1, 2019
  • Response Date: July 2018

California State Auditor's Assessment of 6-Month Status: Pending


Recommendation #20 To: Foothill-De Anza Community College District

To ensure the consistent, transparent, and continuous implementation of processes for technology equipment upgrades and replacements, by June 2018, the Foothill-De Anza district should establish written procedures for those processes.

1-Year Agency Response

Educational Technology Services has implemented three new processes/procedures to managing technology refresh projects from individual computer replacements to large-scale enterprise projects. These processes include:

ETS Project Process - Medium- and large-scale project management

FHDA Equipment Refresh Process - Small-scale project management

ETS Employee Guide - Individual computer replacement management

Copies of all of these documents will be forwarded via email as per the instructions below.

  • Completion Date: April 2018
  • Response Date: December 2018

California State Auditor's Assessment of 1-Year Status: Fully Implemented


Recommendation #21 To: Foothill-De Anza Community College District

To increase the transparency of its annual review process, by June 2018, De Anza should establish procedures requiring its departments to document attendees, input received, and agreements reached during meetings to consider instructional technology equipment requests.

1-Year Agency Response

In addition to other processes developed by De Anza College leadership, the district's IT team (Educational Technology Services - ETS) has also developed a procedure for documenting the specific outcomes of regular equipment refresh prioritization meetings held between ETS and college leadership/staff. A copy of the meeting notes template along with samples of meetings notes using this template will be forwarded via email as per the instructions below.

  • Completion Date: February 2018
  • Response Date: December 2018

California State Auditor's Assessment of 1-Year Status: Pending

De Anza did not provide documentation to support its assertion of full implementation of this recommendation. Although it provided documentation that its ETS unit has procedures and has begun to document attendees and agreements reached in its technology meetings, it did not provide documentation showing procedures for departments or that its departments were documenting department technology meetings as we recommended.

  • Auditee did not substantiate its claim of full implementation
  • Auditee did not address all aspects of the recommendation

6-Month Agency Response

Procedures for documenting attendees, input and agreements reached were discussed with division deans in preparation for program review submission in the spring term. In Fall 2018, the Instructional Planning and Budget Team will request updated lists of instructional equipments needs based on program review submissions from the the spring term and request an explanation of how the instructional equipment requests were determined.

  • Completion Date: September 2018
  • Response Date: July 2018

California State Auditor's Assessment of 6-Month Status: Pending

De Anza did not provide documentation to support its assertion of full implementation of this recommendation.

  • Auditee did not substantiate its claim of full implementation

Recommendation #22 To: Los Rios Community College District

To ensure that it is fulfilling requests for alternate media services from students with disabilities in a timely manner, by June 2018, American River should establish procedures for monitoring its timeliness in responding to such requests so that it can periodically review its performance in completing the requests. Specifically, American River should calculate the number of days it take to complete requests, and periodically evaluate its performance against its time-frame goals.

6-Month Agency Response

American River College has engaged in monitoring its timelines for completion and created a plan for regular review. That plan will be reduced to a formal memorandum by October 2018 and submitted. Generally, the plan is as follows:

1. Students requesting accessible materials from DSPS make their first contact with the staff when they submit their request. In order for DSPS to try to meet all requests in a timely manner, we have set up an automated notification-via-email process in SharePoint that will notify staff 3 days before the due date for all requests that have not been completed yet. If the request is still not completed by the due date, then a second automated notification email will be sent to notify staff as well as the DSPS Supervisor (1 day past the due date). During this process, the DSPS staff are constantly communicating with the student to update them on the status of their request. All communication is documented and can be retrieved.

2. Weekly reports are generated and reviewed by the Alternate Media/Assistive Technology staff and emailed to the DSPS Supervisor to evaluate performance against preferred time-frame for completion.

3. At the end of every semester, DSPS reviews and evaluates request completion against the 10-day completion goal, which is a standard that DSPS prefers to follow. Below is a report of Alternative Media request tickets for the spring 2018 semester.

  • Estimated Completion Date: October 2018
  • Response Date: June 2018

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

American River College believes it has procedures for monitoring its timeliness and will engage in a periodic review of its performance against its goal and document that process. The documentation of that process has started, but has not been completed.

  • Estimated Completion Date: June 2018
  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Pending

We look forward to reviewing American River's procedures for monitoring its timeliness in responding to requests for alternate media services from students with disabilities, as well as the documentation from its stated plan to engage in a periodic review of its performance against its goal.


Recommendation #23 To: Los Rios Community College District

To ensure that it promptly address any complaints it receives related to web accessibility and alternate media requests, by June 2018, American River should establish procedures for tracking and reviewing complaints received related to accessibility and addressing complaints in a timely fashion.

6-Month Agency Response

The process for addressing requests has been developed and distributed to those responsible for this obligation. A copy of the process is submitted with this report.

  • Completion Date: March 2018
  • Response Date: June 2018

California State Auditor's Assessment of 6-Month Status: Fully Implemented


60-Day Agency Response

American River College is in the process of reducing this process to writing to satisfy this recommendation, but has not completed that project.

  • Estimated Completion Date: June 2018
  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Pending


Recommendation #24 To: Los Rios Community College District

To ensure that students with disabilities have equal access to instructional materials, by June 2018, American River should develop procedures to monitor and periodically review the accessibility of instructional materials. For example, American River could develop an accessibility checklist for instructors to complete when developing or selecting instructional materials, from which the college could periodically review a sample of course content to ensure that instructors completed the checklist and that the instructional materials comply with accessibility standards.

1-Year Agency Response

ARC uses the learning management system Canvas to ensure access to accessible digital instructional materials and will use this to ensure the review of the accessibility of instructional materials (documentation of this process will be submitted by June 2019):

1. Canvas learning management system usage for instruction materials:

Instructors automatically receive a Canvas course shell for every course section they teach. Use of Canvas by instructors will continue to grow and be universally encouraged.

2. Blackboard Ally Canvas integration for generating alternative formats and guiding creation/remediation of accessible content

The Ally Pilot began in fall 2018 with instructors opting in to use this tool. The pilot, which includes training in it use, will continue through spring 2019. Full integration into Canvas will occur in fall 2019. Ally makes digital course content more accessible by -

1. Automatically checking for accessibility issues and generating alternative accessible formats (Tagged PDF, html, ePub, eBraille, and audio/MP3) using advanced Machine Learning Algorithms.

2. Guiding instructors on how to improve the accessibility of their course content and alter future behavior.

3. Accessible publisher content in Canvas

External applications must go through a vetting process before integration into Canvas which includes LRCCD's accessibility requirements. Currently, several major publishers have met this requirement and are integrated into Canvas including Macmillan Higher Education, McGraw-Hill, Pearson, and Cengage. This process will continue.

4. Accessible faculty websites

Some faculty use their websites to post instructional material. ARC's redesigned website will launch in spring 2019. Faculty with legacy websites in the former version of Ingeniux will move to this accessible version. Other faculty have transitioned materials on their websites to an accessible Canvas profile page. This process will continue.

  • Estimated Completion Date: June 2019
  • Response Date: January 2019

California State Auditor's Assessment of 1-Year Status: Pending


6-Month Agency Response

American River College has begun its analysis and use of Blackboard ALLY, a course content accessibility service that integrates with its Learning Management System (LMS), and has proposed a pilot program to address these issues at the LMS level. Additional work is required to address the instructional materials outside of the LMS. This procedure should be documented by the end of Fall 2018.

  • Estimated Completion Date: December 2018
  • Response Date: June 2018

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

By June 2018, American River College will draft business practices to determine how American River College will monitor and periodically review the accessibility of instructional materials. That process has commenced, but not yet been completed.

  • Estimated Completion Date: June 2018
  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Pending


Recommendation #25 To: Los Rios Community College District

To ensure that its website complies with accessibility standards, by June 2018, American River should develop procedures to monitor website accessibility and incorporate steps to prevent instructors from publishing inaccessible content on the college's website. These procedures should include a tracking mechanism to demonstrate how many accessibility errors the college identifies and how long it takes to fix those errors.

1-Year Agency Response

By the end of Spring 2019, the IT Department will have documented the Site Improve Process. Migration to the new College Website is expected to be completed in Spring 2019.

  • Estimated Completion Date: June 2019
  • Response Date: January 2019

California State Auditor's Assessment of 1-Year Status: Pending


6-Month Agency Response

The Website Design remains underway. American River College has also implemented the following, which will be documented by the Fall of 2018.

Through the Distance Education (DE) department, American River College now offers standardized Canvas faculty web pages. The College runs Siteimprove against the Canvas pages to ensure accessibility compliance. The goal is for the majority of faculty to use the new Canvas Faculty template for their individual site presence since the template is compliant.

Also, the work the DE department is doing on Recommendation 24 to ensure that the LMS content created by faculty remain ADA compliant assists in this work.

The main site is monitored with Siteimprove by the Education Web and Media Design Specialist regularly and a monitoring system has been established.

1. Specialist runs Siteimprove once a month and saves report results in an archive.

a. Specialist fixes issues maintaining Double A compliance or better for entire site and then re-runs report and saves that to archive

b. Specialist documents issues that take more than a week to fix by entering them into the Helpdesk system

i. Specialist fixes issues or escalates them up to web team after two weeks for resolution.

2. Student reported accessibility issue

a. American River College is implementing the Los Rios Procedure for Accessibility Issue Requests

i. Campus Help Desk staff will act as the Intake staff and the Specialist and Web Programmer will act as the resolution staff

3. The most common accessibility issue for students is the ability to log into website resources and the Los Rios wireless network.

a. American River College has implemented a Student Technology Center designed to help students with those issues. A student can request help by phone, email and in person.

  • Estimated Completion Date: October 2018
  • Response Date: June 2018

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

American River College currently has software that tracks the accessibility of its website and identifies issues that need correcting and is also in the process of redesigning the website with the goal of addressing these issues. The College will document its practices as suggested by the recommendation.

  • Estimated Completion Date: June 2018
  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Pending


Recommendation #26 To: Los Rios Community College District

To ensure that all instructors are aware of the accessibility standards for instructional materials, American River should include in its next collective bargaining negotiations a requirement for instructors to periodically attend accessibility trainings.

60-Day Agency Response

As noted in its original response, American River College objects to this recommendation and will take no further steps to move this recommendation forward.

  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Will Not Implement

As noted in our comments to its original response, although American River College offers training in implementing accessible materials as a resource to instructors, it has not required all instructors to take this training. As we state on page 23 of our report, without requiring faculty to attend accessibility training, colleges cannot ensure that faculty are aware of their responsibility to comply with accessibility requirements for the instructional materials they use.


Recommendation #27 To: Los Rios Community College District

To ensure the consistent, transparent, and continuous implementation of processes for technology equipment upgrades and replacements, by June 2018, the Los Rios district and American River should each establish written procedures for those processes.

6-Month Agency Response

District IT research into the scope of procurement procedures has been completed. The next step is to consult with the College, General Services, and Purchasing to bring all the necessary parties together to draft a procedure for the District. This should be completed by Fall 2018.

  • Estimated Completion Date: October 2018
  • Response Date: June 2018

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

District IT is researching the scope of the recommendation and will in consultation with the four colleges establish standards and work with purchasing and general services to develop the procedures for procurement. That project is not yet complete.

  • Estimated Completion Date: June 2018
  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Pending


Recommendation #28 To: Los Rios Community College District

To ensure that it fully implements its technology master plan, by June 2018, American River should establish an implementation plan with detailed steps for achieving the goals in its technology master plan that it has not yet accomplished. Further, it should develop an implementation plan in conjunction with the development of its future technology master plan.

1-Year Agency Response

American River College remains on target for the June 2019 implementation plan/schedule.

  • Estimated Completion Date: June 2019
  • Response Date: January 2019

California State Auditor's Assessment of 1-Year Status: Pending


6-Month Agency Response

American River College remains on target for the June 2019 implementation plan/schedule.

  • Estimated Completion Date: June 2019
  • Response Date: June 2018

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

By June 2019, the College will develop an implementation plan/schedule for its current Technology Master Plan as well as incorporate said process into future technology master planning. That Process is not yet complete.

  • Estimated Completion Date: June 2019
  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Pending


Recommendation #29 To: Los Rios Community College District

To increase the transparency of its annual review processes, by June 2018, American River should establish procedures requiring its departments to document attendees, input received, and agreements reached during meetings to consider instructional technology equipment requests.

1-Year Agency Response

As a component of the annual unit planning process, the College's new Integrated Planning Portal will require developers to provide a list of all faculty involved in the decision-making process for instructional technology requests. This system will be implemented in February 2019, which is the start of the annual unit planning process. Documentation of this process will be submitted in June 2019.

  • Estimated Completion Date: June 2019
  • Response Date: January 2019

California State Auditor's Assessment of 1-Year Status: Pending


6-Month Agency Response

American River College has created procedures to increase the transparency as noted. Those procedures will be reduced to a formal memorandum by October 2018 and submitted. Generally, the procedure is as follows:

1. The EMP system for the annual unit planning process has been modified to include a checkbox for instructional technology equipment requests where instructional faculty demonstrate verification that "all faculty were provided the opportunity for input when making this request."

2. In fall 2018 the EMP (unit planning) system will be replaced by an integrated planning system, which will include annual unit planning at its core. Within the new planning system, unit planning objectives that are accompanied with requests for instructional technology equipment will require that all instructional faculty involved in the decision-making process be listed as part of the request.

  • Estimated Completion Date: October 2018
  • Response Date: June 2018

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

American River College has identified a process whereby the Chair and the Dean are able to certify that all faculty were provided the opportunity for input. Reducing that process to writing has not yet been completed.

  • Estimated Completion Date: June 2018
  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Pending


All Recommendations in 2017-102

Agency responses received are posted verbatim.