Report 2017-102 Recommendation 9 Responses

Report 2017-102: California Community Colleges: The Colleges Reviewed Are Not Adequately Monitoring Services for Technology Accessibility, and Districts and Colleges Should Formalize Procedures for Upgrading Technology (Release Date: December 2017)

Recommendation #9 To: Cerritos Community College District

To ensure that it promptly addresses any complaints it receives related to web accessibility and alternate media requests, by June 2018, Cerritos should establish procedures for tracking and reviewing complaints received related to accessibility and addressing complaints in a timely fashion.

6-Month Agency Response

The Office of Public Affairs developed and implemented an operating procedure that maintains an accessible website for all users. The procedure ensures a web presence that is accessible, Cerritos College adheres to Web Content Accessibility Guidelines (WCAG) 2.0 level AA and Section 508 of the U.S. Rehabilitation Act. A copy of the procedure will be provided.

  • Completion Date: June 2018
  • Response Date: June 2018

California State Auditor's Assessment of 6-Month Status: Pending

Cerritos indicated it would provide documentation to support its response to this recommendation with its one-year response. We will evaluate the status of its implementation at that time.

  • Auditee did not substantiate its claim of full implementation

60-Day Agency Response

Cerritos is working on expanding existing student conduct, grievance, concern, or Title IX report submission and case management SaaS, Maxient, to include a category or categories for web accessibility- and alternate media request-related complaints. Cerritos is currently updating its website which will provide better web accessibility monitoring.

  • Estimated Completion Date: June 30, 2018
  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Pending


All Recommendations in 2017-102

Agency responses received are posted verbatim.