Report 2017-102 Recommendation 25 Responses
Report 2017-102: California Community Colleges: The Colleges Reviewed Are Not Adequately Monitoring Services for Technology Accessibility, and Districts and Colleges Should Formalize Procedures for Upgrading Technology (Release Date: December 2017)
Recommendation #25 To: Los Rios Community College District
To ensure that its website complies with accessibility standards, by June 2018, American River should develop procedures to monitor website accessibility and incorporate steps to prevent instructors from publishing inaccessible content on the college's website. These procedures should include a tracking mechanism to demonstrate how many accessibility errors the college identifies and how long it takes to fix those errors.
1-Year Agency Response
By the end of Spring 2019, the IT Department will have documented the Site Improve Process. Migration to the new College Website is expected to be completed in Spring 2019.
- Estimated Completion Date: June 2019
- Response Date: January 2019
California State Auditor's Assessment of 1-Year Status: Pending
6-Month Agency Response
The Website Design remains underway. American River College has also implemented the following, which will be documented by the Fall of 2018.
Through the Distance Education (DE) department, American River College now offers standardized Canvas faculty web pages. The College runs Siteimprove against the Canvas pages to ensure accessibility compliance. The goal is for the majority of faculty to use the new Canvas Faculty template for their individual site presence since the template is compliant.
Also, the work the DE department is doing on Recommendation 24 to ensure that the LMS content created by faculty remain ADA compliant assists in this work.
The main site is monitored with Siteimprove by the Education Web and Media Design Specialist regularly and a monitoring system has been established.
1. Specialist runs Siteimprove once a month and saves report results in an archive.
a. Specialist fixes issues maintaining Double A compliance or better for entire site and then re-runs report and saves that to archive
b. Specialist documents issues that take more than a week to fix by entering them into the Helpdesk system
i. Specialist fixes issues or escalates them up to web team after two weeks for resolution.
2. Student reported accessibility issue
a. American River College is implementing the Los Rios Procedure for Accessibility Issue Requests
i. Campus Help Desk staff will act as the Intake staff and the Specialist and Web Programmer will act as the resolution staff
3. The most common accessibility issue for students is the ability to log into website resources and the Los Rios wireless network.
a. American River College has implemented a Student Technology Center designed to help students with those issues. A student can request help by phone, email and in person.
- Estimated Completion Date: October 2018
- Response Date: June 2018
California State Auditor's Assessment of 6-Month Status: Pending
60-Day Agency Response
American River College currently has software that tracks the accessibility of its website and identifies issues that need correcting and is also in the process of redesigning the website with the goal of addressing these issues. The College will document its practices as suggested by the recommendation.
- Estimated Completion Date: June 2018
- Response Date: February 2018
California State Auditor's Assessment of 60-Day Status: Pending
Agency responses received are posted verbatim.