Report 2017-102 Recommendation 23 Responses

Report 2017-102: California Community Colleges: The Colleges Reviewed Are Not Adequately Monitoring Services for Technology Accessibility, and Districts and Colleges Should Formalize Procedures for Upgrading Technology (Release Date: December 2017)

Recommendation #23 To: Los Rios Community College District

To ensure that it promptly address any complaints it receives related to web accessibility and alternate media requests, by June 2018, American River should establish procedures for tracking and reviewing complaints received related to accessibility and addressing complaints in a timely fashion.

6-Month Agency Response

The process for addressing requests has been developed and distributed to those responsible for this obligation. A copy of the process is submitted with this report.

  • Completion Date: March 2018
  • Response Date: June 2018

California State Auditor's Assessment of 6-Month Status: Fully Implemented

60-Day Agency Response

American River College is in the process of reducing this process to writing to satisfy this recommendation, but has not completed that project.

  • Estimated Completion Date: June 2018
  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Pending

All Recommendations in 2017-102

Agency responses received are posted verbatim.