Report 2017-102 Recommendation 18 Responses

Report 2017-102: California Community Colleges: The Colleges Reviewed Are Not Adequately Monitoring Services for Technology Accessibility, and Districts and Colleges Should Formalize Procedures for Upgrading Technology (Release Date: December 2017)

Recommendation #18 To: Foothill-De Anza Community College District

To ensure that its website complies with accessibility standards, by June 2018, De Anza should develop procedures to monitor website accessibility and incorporate steps to prevent instructors from publishing inaccessible content on the college's website. These procedures should include a tracking mechanism to demonstrate how many accessibility errors the college identifies and how long it takes to fix those errors.

Annual Follow-Up Agency Response From October 2019

From the Office of Communications:

As noted in previous responses, while website accessibility measures were in place prior to the audit, the De Anza College website has been redesigned and is now more systematically assessed, with the process, results and follow-up formally recorded for regular review and analysis.

The content management system (CMS) for the college's new website, launched May 1, 2018, has been intentionally configured to permit publication of webpage content -- developed by hundreds of decentralized users -- only if it is free of accessibility errors. Web accessibility requirements are presented in all trainings on the content management system (CMS), which approximately 200 faculty and staff members have taken to date. Additional trainings are currently scheduled.

As also noted in previous responses, the website undergoes an automated, monthly accessibility scan using a quality validation tool - RocketValidator, engineered specifically for large websites - with a second tool, tenon.io, utilized as required. The reports are generated, captured and reviewed by the web administrator, who follows up with all appropriate actions and records them in an ongoing, cumulative spreadsheet. According to RocketValidator's published rankings, De Anza College is always at or near the top in accessibility among college and universities nationwide, routinely ranking higher than Yale, Harvard, Princeton, Columbia, Brown, Cornell, Johns Hopkins, UC Berkeley, UC Irvine and UC Santa Barbara, among others. As of this response date, De Anza College remains number one, with an average accessibility error per page of 0.00 (https://rocketvalidator.com/leaderboards/united-states-education).

  • Completion Date: September 2018

California State Auditor's Assessment of Annual Follow-Up Status: No Action Taken

De Anza did not provide documentation to support its claim of full implementation.

  • Auditee did not substantiate its claim of full implementation
  • Auditee did not address all aspects of the recommendation

6-Month Agency Response

Although Foothill-De Anza Community College District submitted a 60-day response to this recommendation, it did not submit its 6-month response.

  • Response Date: March 2019

California State Auditor's Assessment of 6-Month Status: Pending

The district did not submit a response.


1-Year Agency Response

Although Foothill-De Anza Community College District submitted a 60-day response to this recommendation, it did not submit its 1-year response.

  • Response Date: March 2019

California State Auditor's Assessment of 1-Year Status: Pending

The district did not submit a response.


60-Day Agency Response

While accessibility measures were in place prior to the audit, the De Anza College website is now more systematically assessed, with the process, results and follow-up formally recorded for regular review and analysis.

The website undergoes an automated, monthly accessibility scan using a quality validation tool engineered specifically for large websites, with a second tool readily available as required. The reports are generated, captured and reviewed by the senior web coordinator, who follows up with all appropriate actions and records them in an ongoing, cumulative spreadsheet. Any notification to the web team about an accessibility issue would similarly be noted and promptly attended to, with follow-up recorded. Web accessibility requirements are presented in all trainings on the content management system (CMS), which more than 150 faculty and staff members have taken to date. The CMS setup for the college's new website, launched May 1, permits publication of webpage content -- developed by hundreds of decentralized users -- only if it is free of accessibility errors.

  • Completion Date: May 2018
  • Response Date: August 2018

California State Auditor's Assessment of 60-Day Status: Pending

De Anza did not provide documentation to support its assertion of full implementation of this recommendation.

  • Auditee did not substantiate its claim of full implementation

All Recommendations in 2017-102

Agency responses received are posted verbatim.