Report 2017-102 Recommendation 16 Responses

Report 2017-102: California Community Colleges: The Colleges Reviewed Are Not Adequately Monitoring Services for Technology Accessibility, and Districts and Colleges Should Formalize Procedures for Upgrading Technology (Release Date: December 2017)

Recommendation #16 To: Foothill-De Anza Community College District

To ensure that it promptly addresses any complaints it receives related to web accessibility and alternate media requests, De Anza should follow its new procedures for tracking and reviewing complaints related to accessibility.

Annual Follow-Up Agency Response From October 2019

From the Office of Communications:

As noted in previous responses, while website accessibility measures were in place prior to the audit, the De Anza College website has been redesigned and is now more systematically assessed, with the process, results and follow-up formally recorded for regular review and analysis.

The content management system (CMS) for the college's new website, launched May 1, 2018, has been intentionally configured to permit publication of webpage content -- developed by hundreds of decentralized users -- only if it is free of accessibility errors. Web accessibility requirements are presented in all trainings on the content management system (CMS), which approximately 200 faculty and staff members have taken to date. Additional trainings are currently scheduled.

As also noted in previous responses, the website undergoes an automated, monthly accessibility scan using a quality validation tool - RocketValidator, engineered specifically for large websites - with a second tool, tenon.io, utilized as required. The reports are generated, captured and reviewed by the web administrator, who follows up with all appropriate actions and records them in an ongoing, cumulative spreadsheet. According to RocketValidator's published rankings, De Anza College is always at or near the top in accessibility among college and universities nationwide, routinely ranking higher than Yale, Harvard, Princeton, Columbia, Brown, Cornell, Johns Hopkins, UC Berkeley, UC Irvine and UC Santa Barbara, among others. As of this response date, De Anza College remains number one, with an average accessibility error per page of 0.00 (https://rocketvalidator.com/leaderboards/united-states-education).

As with the website accessibility scan reports, any complaint to the web team about an accessibility issue would similarly be noted and promptly attended to, with follow-up recorded. No website accessibility complaints have been received to date.

  • Completion Date: May 2018

California State Auditor's Assessment of Annual Follow-Up Status: Pending

De Anza states that no website accessibility complaints have been received to date. Therefore, we cannot yet assess whether it is following its new procedures for tracking and reviewing complaints related to web accessibility and alternative media requests.

  • Auditee did not substantiate its claim of full implementation

60-Day Agency Response

Foothill-De Anza Community College District did not submit a 60-day response for this recommendation.

  • Response Date: March 2019

California State Auditor's Assessment of 60-Day Status: No Action Taken

The district did not submit a response.


6-Month Agency Response

Foothill-De Anza Community College District did not submit a 6-month response for this recommendation.

  • Response Date: March 2019

California State Auditor's Assessment of 6-Month Status: No Action Taken

The district did not submit a response.


1-Year Agency Response

Foothill-De Anza Community College District did not submit a 1-year response for this recommendation.

  • Response Date: March 2019

California State Auditor's Assessment of 1-Year Status: No Action Taken

The district did not submit a response.


All Recommendations in 2017-102

Agency responses received are posted verbatim.