Report 2017-102 Recommendation 15 Responses

Report 2017-102: California Community Colleges: The Colleges Reviewed Are Not Adequately Monitoring Services for Technology Accessibility, and Districts and Colleges Should Formalize Procedures for Upgrading Technology (Release Date: December 2017)

Recommendation #15 To: Foothill-De Anza Community College District

To ensure that it is fulfilling requests for alternate media services from students with disabilities in a timely manner, by June 2018, De Anza should establish procedures for monitoring its timeliness in responding to such requests so that it can periodically review its performance in completing the requests. Specifically, it should record and track sufficient information to be able to review how long it takes to complete requests. Additionally, De Anza should calculate the number of days it takes to complete requests, and periodically evaluate its performance against its time-frame goals. Further, to evaluate its performance, De Anza should establish a time-frame goal for completing alternate media requests.

6-Month Agency Response

The DSPS Division has established a procedure for monitoring the timeliness in responding to DSS student requests for alternate media. The Alternate Media Specialist uses Clockwork to track all alternate media requests that includes how the duration between the initial request and completion of the request. Periodically, the DSPS Supervisor meets with the Alternate Media Specialist to evaluate the performance against the time frame goal for completing alternate media requests.This started in September of 2017 and has continued to the present day.

  • Completion Date: September 2017
  • Response Date: August 2018

California State Auditor's Assessment of 6-Month Status: Pending

De Anza did not provide documentation to support its assertion of full implementation of this recommendation.

  • Auditee did not substantiate its claim of full implementation

All Recommendations in 2017-102

Agency responses received are posted verbatim.