Report 2016-121 Recommendation 17 Responses

Report 2016-121: Department of Motor Vehicles: Administrative and Statutory Changes Will Improve Its Ability to Detect and Deter Misuse of Disabled Person Parking Placards (Release Date: April 2017)

Recommendation #17 To: Motor Vehicles, Department of

To better monitor the results of its enforcement operations, Investigations should provide training and guidance to its investigators on how to use and consistently enter case disposition information into its database, and it should train its supervisors to regularly follow up with investigators to ensure that they do so.

6-Month Agency Response

Procedures and training materials were distributed via email to all sworn Investigations Division staff. The procedures identify each step required when inputting/updating/closing a file in the Investigations' database. The training materials provide a visual aid for the investigator/Supervisor when completing these steps.

California State Auditor's Assessment of 6-Month Status: Fully Implemented

60-Day Agency Response

Training materials have been developed and are in review by investigations and training staff.

California State Auditor's Assessment of 60-Day Status: Pending

All Recommendations in 2016-121

Agency responses received are posted verbatim.