Report 2016-121 Recommendation 16 Responses

Report 2016-121: Department of Motor Vehicles: Administrative and Statutory Changes Will Improve Its Ability to Detect and Deter Misuse of Disabled Person Parking Placards (Release Date: April 2017)

Recommendation #16 To: Motor Vehicles, Department of

To better track the time needed to investigate placard-related cases, Investigations should immediately require investigators to indicate in Investigations' database that cases are closed upon concluding the investigation and to continue to track the court's adjudication of each case.

6-Month Agency Response

Procedures and training materials were distributed via email to all sworn Investigations Division staff. The procedures identify each step required when inputting/updating/closing a file in the Investigations' database. The training materials provide a visual aid for the investigator/Supervisor when completing these steps.

• Completion Date: June 2017
• Response Date: October 2017

California State Auditor's Assessment of 6-Month Status: Fully Implemented

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60-Day Agency Response

A process to track the time for investigating placard related cases in the Investigations database has been developed. Procedures and training materials are in review.

• Estimated Completion Date: 06/30/2017
• Response Date: June 2017

California State Auditor's Assessment of 60-Day Status: Pending

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All Recommendations in 2016-121

Agency responses received are posted verbatim.