Report 2016-121 Recommendation 11 Responses

Report 2016-121: Department of Motor Vehicles: Administrative and Statutory Changes Will Improve Its Ability to Detect and Deter Misuse of Disabled Person Parking Placards (Release Date: April 2017)

Recommendation #11 To: Motor Vehicles, Department of

To identify potentially fraudulent applications, beginning immediately and quarterly thereafter, DMV Investigations should obtain placard application data from its registration system and analyze those data. At a minimum, this analysis should include a review of the following: individuals who have been issued multiple active placards, individuals who apply for an excessive number of replacement placards, providers who certify an abnormally large number of placard applications, and individuals over 100 years of age with active placards.

6-Month Agency Response

DMV has utilized the software Tableau to generate reports using the parameters outlined in this recommendation. Specifically, individuals who have been issued multiple active placards, individuals who apply for an excessive number of replacement placards, providers who certify an abnormally large number of placard applications, and individuals over 100 years of age with active placards. DMV Investigations has begun analyzing the first set of reports generated from Tableau to determine if an investigation should be opened.

California State Auditor's Assessment of 6-Month Status: Fully Implemented

60-Day Agency Response

Disabled person parking placard data has been loaded into Tableau (a data mining tool), to reveal patterns, correlations and other insights that will provide DMV necessary information to uncover fraudulent applications.

California State Auditor's Assessment of 60-Day Status: Pending

All Recommendations in 2016-121

Agency responses received are posted verbatim.