Report 2009-118 Recommendation 17 Responses

Report 2009-118: Department of Developmental Services: A More Uniform and Transparent Procurement and Rate-Setting Process Would Improve the Cost-Effectiveness of Regional Centers (Release Date: August 2010)

Recommendation #17 To: Developmental Services, Department of

To ensure that appropriate action is taken in response to allegations submitted by regional center employees, Developmental Services should centrally log these allegations and track follow up actions and the ultimate resolution of allegations, as required by its new procedures.

1-Year Agency Response

In July 2010 Developmental Services formally documented procedures that describe how it accepts, tracks, and resolves complaints from regional center employees and others. We confirmed, as of December 2011, that Developmental Services continues to use a central log of allegations that documents complaints, follow-up actions, and ultimate resolutions. (2012-406, p. 106).

California State Auditor's Assessment of 1-Year Status: Fully Implemented

All Recommendations in 2009-118

Agency responses received after June 2013 are posted verbatim.