Report 2009-109 Recommendation 34 Responses

Report 2009-109: Sacramento and Marin Superior Courts: Both Courts Need to Ensure That Family Court Appointees Have Necessary Qualifications, Improve Administrative Policies and Procedures, and Comply With Laws and Rules (Release Date: January 2011)

Recommendation #34 To: Superior Court of California, County of Sacramento

To ensure that all complaints regarding FCS staff are tracked properly and reviewed promptly, the Sacramento FCS and family court should establish specific time frames for responding to complaints.

1-Year Agency Response

The Sacramento FCS and family court modified the client complaint process to reflect that FCS will act on all verbal and written complaints within 90 days of receiving them. (See 2013-406, p. 159)

California State Auditor's Assessment of 1-Year Status: Fully Implemented

All Recommendations in 2009-109

Agency responses received after June 2013 are posted verbatim.